Delete Account

This page explains how to delete your Moree account and its associated data. Moree is listed on Google Play and the App Store as “Moree: Photos for Your Circle” and is operated by Traversa Pte. Ltd. Deletion can’t be undone.

Delete in the app

• Open the Moree app (iPhone or Android) and go to Settings → Delete Account.
• Verify your identity when asked: Apple or Google accounts sign in again the same way; email accounts enter the code sent to that address (their password in some versions).
• Once you confirm, the account is deleted at once. A background job then cleans up cloud data and retries daily if it fails.
• Accounts that use Sign in with Apple or Google can also sign in to the web app at mori.web.app and go to Settings → Delete account.

Request deletion by email, without the app

• Email mori-app-support@googlegroups.com with the subject “Delete my Moree account”.
• Send it from the email address you signed up with, and include your Moree ID (shown in the app as My Moree ID). If you chose Hide My Email with Sign in with Apple, or can no longer sign in, include your Moree ID and display name.
• To stop anyone else deleting your account, we delete it only after confirming it is yours, and may reply to check.
• We complete the deletion within 30 days of your request and reply to tell you when it’s done.
• When we delete by email we can’t revoke Sign in with Apple for you; you can remove Moree under Sign in with Apple in your Apple Account settings. Moree data stored on your phone is removed when you uninstall the app.

What is deleted

• Your profile, sign-in credentials and Moree ID.
• Photos, wall posts, comments, likes, friendships and blocks.
• Your chats with Moree, long-term memory, user profile, mutter entries and their recordings.
• Health data synced to the cloud, private analyses and published health updates.
• Push registrations and notifications.

What is not deleted

• Content other people have already saved or screenshotted.
• Your comments and interactions that have already become part of someone else’s long-term memory.
• Reports other people filed; identifiers and content copies in them that point to you are erased.
• Logs and backups service providers keep to meet legal obligations; Moree does not control when they are physically erased.
• A deletion record with no personal content, kept for 30 days to check that cleanup finished.
• Original records in Apple Health, which Moree never changes.

To delete some data without deleting your account, you can delete individual photos, health updates, mutter entries and your own comments in the app. See section 5 of the privacy policy for the full details.